Woollybutt Specialist Services believes that National Disability Insurance Scheme (NDIS) participants have the right to maintain their dignity and privacy, including when accessing our services. Woollybutt is committed to ensuring the privacy and confidentiality of all personal information affiliated with its business undertakings.
Woollybutt follows the terms and conditions of privacy and confidentiality in accordance with the Australian Privacy Principles (APPs) as per schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), forming part of the Privacy Act 1988 (‘the Act’).
Woollybutt aims to promote good practices around record keeping, worker communication and worker values relating to the privacy and dignity of participants (and their family, carers and guardians). We are committed to the collection and storage of information which complies with legal requirements, relevant standards, best practice and the expectations of the community it serves.
Safeguarding against Violence, Abuse, Neglect, Exploitation and Discrimination
Woollybutt Specialist Services has a ‘Zero Tolerance’ approach to violence, abuse, neglect, exploitation and discrimination of National Disability Insurance Scheme (NDIS) participants and provides an environment where people are protected from this harm.
Woollybutt recognises that protection from violence, abuse, neglect, exploitation and discrimination is a basic human rights issue. We are committed to act on anything that makes a person be, or feel unsafe, or anything that doesn’t support a person’s human rights. Woollybutt is committed to the safety and wellbeing of all. This is the primary focus of our care and decision-making.
Feedback and Complaints
Woollybutt Specialist Services recognises that people with a disability have the right to provide feedback and complaints about the services they receive. Having a strong complaints policy and procedures is important for keeping people with a disability, carers and family members safe and is important to organisational, service and practice improvement. Our feedback and complaints processes are linked into its quality improvement and risk management approach.
We encourage National Disability Insurance Scheme (NDIS) participants, families and carers to make complaints and provide feedback about the services they receive. We will handle all complaints in a confidential, fair and prompt manner and staff will to take steps to ensure that participants feel comfortable to continue accessing the service after making a complaint.