Our Policies


Woolly­butt Spe­cial­ist Ser­vices believes that Nation­al Dis­abil­i­ty Insur­ance Scheme (NDIS) par­tic­i­pants have the right to main­tain their dig­ni­ty and pri­va­cy, includ­ing when access­ing our ser­vices. Woolly­butt is com­mit­ted to ensur­ing the pri­va­cy and con­fi­den­tial­i­ty of all per­son­al infor­ma­tion affil­i­at­ed with its busi­ness undertakings. 

Woolly­butt fol­lows the terms and con­di­tions of pri­va­cy and con­fi­den­tial­i­ty in accor­dance with the Aus­tralian Pri­va­cy Prin­ci­ples (APPs) as per sched­ule 1 of the Pri­va­cy Amend­ment (Enhanc­ing Pri­va­cy Pro­tec­tion) Act 2012 (Cth), form­ing part of the Pri­va­cy Act 1988 (‘the Act’).

Woolly­butt aims to pro­mote good prac­tices around record keep­ing, work­er com­mu­ni­ca­tion and work­er val­ues relat­ing to the pri­va­cy and dig­ni­ty of par­tic­i­pants (and their fam­i­ly, car­ers and guardians). We are com­mit­ted to the col­lec­tion and stor­age of infor­ma­tion which com­plies with legal require­ments, rel­e­vant stan­dards, best prac­tice and the expec­ta­tions of the com­mu­ni­ty it serves.

Safe­guard­ing against Vio­lence, Abuse, Neglect, Exploita­tion and Discrimination

Woolly­butt Spe­cial­ist Ser­vices has a Zero Tol­er­ance’ approach to vio­lence, abuse, neglect, exploita­tion and dis­crim­i­na­tion of Nation­al Dis­abil­i­ty Insur­ance Scheme (NDIS) par­tic­i­pants and pro­vides an envi­ron­ment where peo­ple are pro­tect­ed from this harm. 

Woolly­butt recog­nis­es that pro­tec­tion from vio­lence, abuse, neglect, exploita­tion and dis­crim­i­na­tion is a basic human rights issue. We are com­mit­ted to act on any­thing that makes a per­son be, or feel unsafe, or any­thing that does­n’t sup­port a per­son­’s human rights. Woolly­butt is com­mit­ted to the safe­ty and well­be­ing of all. This is the pri­ma­ry focus of our care and decision-making.

Feed­back and Complaints

Woolly­butt Spe­cial­ist Ser­vices recog­nis­es that peo­ple with a dis­abil­i­ty have the right to pro­vide feed­back and com­plaints about the ser­vices they receive. Hav­ing a strong com­plaints pol­i­cy and pro­ce­dures is impor­tant for keep­ing peo­ple with a dis­abil­i­ty, car­ers and fam­i­ly mem­bers safe and is impor­tant to organ­i­sa­tion­al, ser­vice and prac­tice improve­ment. Our feed­back and com­plaints process­es are linked into its qual­i­ty improve­ment and risk man­age­ment approach. 

We encour­age Nation­al Dis­abil­i­ty Insur­ance Scheme (NDIS) par­tic­i­pants, fam­i­lies and car­ers to make com­plaints and pro­vide feed­back about the ser­vices they receive. We will han­dle all com­plaints in a con­fi­den­tial, fair and prompt man­ner and staff will to take steps to ensure that par­tic­i­pants feel com­fort­able to con­tin­ue access­ing the ser­vice after mak­ing a complaint.